Real Results for Real Companies

See how we've helped mid-market companies turn data into competitive advantage

Every engagement is designed to deliver measurable ROI and long-term value. Here are some of our success stories.

Automotive Client: Analytics Foundation & BI Implementation

The Challenge

This $300M automotive company was struggling with fragmented data and manual processes:

  • Data scattered across 6+ operational systems with no unified view
  • Inconsistent definitions creating conflicting reports between departments
  • Manual, time-intensive reporting taking 400+ hours monthly
  • "Blackbox" legacy ETL processes obscuring data lineage
  • No self-service capabilities—business users dependent on IT for every report

The Solution

We implemented a comprehensive BI platform and analytics foundation over 3 months:

  • Modern Cloud Infrastructure: Migrated to Azure-based platform
  • Unified Data Warehouse: Kimball-style star schema design with denormalized dimensions to integrate 6+ operational systems for optimized analytical query performance
  • Self-Service Analytics: Power BI Premium with tabular models enabling business users to create their own reports
  • Production Dashboards: Role-specific dashboards for executives, managers, and operations teams
  • Knowledge Transfer: Comprehensive training program ensuring team could maintain and extend the solution

The Results

400+ Hours
Saved Monthly
$240K+
Annual Labor Savings
100%
Self-Service Enabled

Extended Warranty Claims Operations Analytics Strategy & Process Transformation

The Challenge

This extended warranty company's claims operation was optimized around call center metrics rather than claims processing efficiency, resulting in:

  • Focus on "Speed to Answer" (44 seconds) rather than claims resolution effectiveness
  • 60% increase in cost per claim without corresponding process improvements
  • Misaligned workforce groupings and skill sets with actual claim complexity
  • Manual, reactive approach to claims processing vs. proactive automation
  • Lack of visibility into claim segmentation and processing optimization opportunities

Our Solution

Comprehensive analytics strategy and process transformation including:

  • Strategic Analysis: Analyzed 359,954 claims across all product categories to identify the $1,000 complexity threshold
  • Process Optimization: Shifted from call-focused to claims-focused metrics and workflows
  • Resource Realignment: Right-sized agent groups based on claim complexity patterns (9.22 vs 3.45 features for complex vs simple claims)
  • Automation Strategy: Identified 50% reduction opportunity for 45,000 annual non-covered claims through automated decision trees
  • Technology Integration: Unified call center (Nice InContact) and claims system (PCRS) visibility and analytics with Power BI platform

The Results

$300K
Strategic Value Delivered
50%
Processing Time Reduction Opportunity
12-Month
Implementation Roadmap

"The analytics strategy provided clear direction and identified significant optimization opportunities we never knew existed."

- Claims Operations Director

Advanced Analytics Project: Service Contract Renewal Prediction

The Challenge

Service contract company needed to predict customer renewal rates and optimize retention:

  • Low renewal rate of 2.88% with no systematic prediction approach
  • No early warning system for at-risk customers
  • Ineffective renewal campaigns due to poor targeting
  • Manual customer health assessment taking weeks
  • Limited understanding of customer behavior patterns

Our Solution

Advanced predictive analytics platform for customer renewal prediction:

  • Customer Behavior Models: ML-based renewal prediction with 99% accuracy
  • Risk Scoring: Real-time customer health scores and risk stratification
  • Retention Optimization: Personalized retention strategies based on predicted behavior
  • Early Warning System: Automated alerts for at-risk customers
  • Performance Monitoring: Continuous model monitoring and retraining

The Results

45%
Reduction in Churn Rate
$450K
Additional Revenue
200%+
ROI

"The predictive models transformed our renewal strategy. We now identify at-risk customers weeks before they churn and can take proactive action."

- VP of Customer Success

Technology Company Fractional Analytics Partnership

The Challenge

Newly acquired technology company needed immediate analytics capabilities under new ownership:

  • Private equity firm required rapid operational visibility and performance tracking
  • New management team needed investor-ready reporting and KPI dashboards
  • Legacy systems provided no actionable insights for strategic decision-making
  • Growth initiatives required data-driven prioritization and resource allocation
  • Revenue strategy team needed customer insights to optimize expansion

Our Solution

12-month Fractional Analytics partnership providing flexible support:

  • Fractional Team: 20 hours monthly support across strategy, implementation, and analysis
  • User Analytics Platform: Comprehensive user behavior tracking and cohort analysis
  • Executive Reporting: Automated investor and board reporting dashboards
  • Growth Analytics: Marketing attribution, funnel optimization, and A/B testing
  • Team Training: Monthly training sessions for product and marketing teams

The Results

4x
Faster Insights
$200K
Avoided Hiring Costs
0 to 1
Capability Creation

"Having Analytics CC as our fractional team was perfect for our growth stage. We got senior-level expertise without the overhead or hiring risk."

- Founder & CEO

Ready to Join Our Success Stories?

Let's discuss how we can help you achieve similar results

Book Data Discussion Start With Assessment